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Meal Prep Sunday Journal

Meal Delivery Operations: Behind the Scenes at Meal Prep Sunday

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Published on
09/29/2022

Meal Prep Sunday delivers fresh, chef-prepared meals across Southern California with precision and care. From optimized delivery routes and insulated bags to real-time driver tracking and rigorous food safety, every step ensures your meals arrive on time, fresh, and ready to enjoy. Experience convenient, reliable meal delivery built for taste and nutrition.

Meal Delivery Operations:

Behind the Scenes at Meal Prep Sunday

At Meal Prep Sunday, we know that delivering fresh, high-quality meals every week isn’t easy—but we make it look that way. Serving a region as vast as Southern California, from San Diego to Los Angeles, requires more than just good food. It demands flawless execution, day in and day out. That’s why meal delivery is at the heart of everything we do.

 

Our promise to you isn’t just about nutrition—it’s about reliable, fresh meal delivery that supports your lifestyle. In this blog, we’ll take you behind the scenes of how our entire operation—from IT to logistics to culinary—works together to ensure your meals arrive on time, in perfect condition, and tasting incredible.

Logistics: The Core of Our Meal Delivery Success

Meal delivery logistics team preparing orders

At the center of our meal delivery system is the logistics department. Led by Larissa Franco, this team maps out delivery routes, monitors efficiency, and ensures every meal arrives fresh and safely sealed.

 

Every week, we analyze route data, optimize our delivery schedules, and adjust based on weather, traffic, and customer demand. By proactively managing logistics, we reduce transit time and minimize our carbon footprint.

We also maintain precise temperature control during deliveries. Using reusable ice packs and insulated bags, we ensure that your meals remain at safe temperatures during transport—no matter the heat outside.

Driver Communication System

Our drivers are trained to send ETAs and delivery confirmations—complete with a photo. This gives customers peace of mind and reduces missed deliveries. If issues arise, our team handles them in real time, thanks to an integrated communication system between drivers and customer service.

IT & Systems: Powering a Seamless Delivery Experience

Meal delivery team ensuring orders are ready to be delivered.

Our IT department, headed by Tassio Souza, is developing a new app to simplify and enhance the delivery experience for everyone—clients, drivers, and our internal team.

This app will allow:

  • Customers to track their meal delivery in real time

  • Drivers to receive dynamic route updates

  • Customer service to respond instantly to address changes or delivery requests

By reducing communication lags, we’re speeding up every step of the meal delivery process and making it easier for you to stay on schedule without waiting around.

 

Our System Operations Department, led by Pedro Itajahy, plays a critical role in ensuring accurate data. They verify delivery info, meal counts, and route plans, so our clients receive exactly what they ordered—with zero mistakes.

Culinary Department: Making Meals Worth Delivering

Great meal delivery starts with food worth delivering. Our culinary department crafts 12 new meals every week, giving clients variety without compromising quality. Every meal is designed to be nutritious, flavorful, and portioned for fitness-focused lifestyles.

 

Meal Prep Sunday logistics team preparing meals for on-time delivery across Southern California

Weekly Recipe Testing

Before any meal reaches a customer, it goes through rigorous testing. Executive chefs and staff taste each batch and adjust the recipe to maintain flavor at scale. Scaling a dish from 10 servings to 10,000 without sacrificing taste is no easy feat—but we’ve mastered it.

 

Safe Food Handling for Delivery

Our kitchen teams follow strict food safety protocols. They change gloves, sleeves, and aprons between proteins, disinfect prep areas constantly, and wear full protective gear at all times. This ensures every meal that leaves our facility is as clean as it is delicious.

 

Purchasing Department: Sourcing for Delivery-Ready Meals

Purchasing team selecting high-quality ingredients for weekly meal prep menus

Meal delivery is only as good as the ingredients inside. Our Purchasing Department, led by Lucas Mendo, ensures we receive the freshest, highest-quality ingredients, on time, every time.

Every week, the team:

  • Vets new suppliers for consistency and quality

  • Chooses local suppliers whenever possible to reduce delivery delays

  • Inspects produce, proteins, and dairy for quality before anything gets cooked

This attention to detail means your meals are not only delicious but also built on ingredients you can trust—delivered fresh to your door.

 

Continuous Improvement in Meal Delivery

The phrase “Good to Great” isn’t just a slogan—it’s a company-wide philosophy. From chefs to couriers, every team member at Meal Prep Sunday works to improve the meal delivery experience.

Some improvements we’re rolling out:

  • A more flexible app experience for selecting meals and managing delivery

  • Better driver routing tools

  • Enhanced communication tools between teams

  • New insulated packaging materials to extend freshness

Our goal is to ensure that every touchpoint—from your order to your front door—reflects the best meal delivery service in Southern California.

Help Us Get Even Better

We want to hear from you. Have ideas or feedback on your experience? Email us at info@mealprepsundaysandiego.com. We take every message seriously, and your suggestions help us level up.

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Terms & Conditions

Acceptance of Terms

By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms govern your subscription, meal selection, upgrades/downgrades, plan changes, product removals, delivery address modifications, and all related services.

Cut-Off Time
Delivery Address, Meals Selection, Upgrade/Downgrade, Change Plan

To maintain a high level of service, all changes to your order (including cancellations, skipping meals, updating delivery addresses, meal selections, upgrades/downgrades, or product removals) must be made before Wednesday at 12:00 PM each week.

After the cut-off time:

  • All changes are final.

  • Credits may be used where applicable, but they are provided as a courtesy, not an entitlement.

  • We are not responsible for delays or issues resulting from changes submitted after the cut-off time.

Requests must be submitted through your online dashboard. Changes requested through other channels (email, phone, etc.) will not be processed.

Delivery Address Modification

  • Pre-Cut-Off Time (Before Wednesday 12 PM): You can modify your delivery address or instructions through your dashboard. Changes made before the cut-off will apply to your upcoming delivery.

  • Post-Cut-Off Time (After Wednesday 12 PM): The delivery address will be locked.Delivery Address Mod three credits to request adjustments.

    • Credits must be used before Saturday at 10:00 AM to apply to the current week’s delivery.

    • Changes after Saturday at 10:00 AM cannot be processed.

    • Credits unused by Saturday at 10:00 AM will expire for that week’s delivery.

 
Meal Selection

  • Pre-Cut-Off Time (Monday 6 PM – Wednesday 12 PM): New menus are posted weekly. You can update your meal choices during this window. If no selection is made, meals will be selected automatically based on your saved preferences and restrictions.

  • Post-Cut-Off Time (Wednesday 12 PM – Saturday 10 AM): The meal selection section will be closed.Meal Selection You may use available credits to adjust your meals, subject to

    • Credits must be used before Saturday at 10:00 AM.

    • Changes after Saturday at 10:00 AM cannot be accommodated.

 

Extra Cost – Meal Selection
Some meals include an additional $1.00 charge per serving for selections beyond the first two servings.
    • 2 servings = Standard price.
    • 3 servings = Standard price + $1.00.
    • 4 servings = Standard price + $2.00.

Look for the designated icon when selecting meals.
This policy supports our sustainability efforts and helps maintain the quality and freshness you deserve.

Change Plan (Goal, Gender, Calories)

Pre-Cut-Off Time (Before Wednesday 12 pm): You can modify your plan settings, including goals, gender, and other parameters in your calculator, through your dashboard account before Wednesday at 12 pm. Changes made within this timeframe will be reflected in your upcoming delivery.

Post-Cut-Off Time (After Wednesday 12 pm): If you need to adjust your plan settings after the cut-off time on Wednesday at 12 pm, the updates will be applied to the following week’s delivery. Unfortunately, changes to the current week’s plan

 
Upgrade/Downgrade Meal Plan

  • Pre-Cut-Off Time (Before Wednesday 12 PM):
    You may upgrade or downgrade your plan before the cut-off. Changes will apply to the upcoming delivery.

  • Post-Cut-Off Time (After Wednesday 12 PM – Saturday 10 AM):
    You may still request an upgrade/downgrade for the following week.

    • Upgrades: Additional charges apply immediately.

    • Downgrades: A non-refundable 20% fee of the downgraded product price applies.

All charges and fees related to upgrades and downgrades are final and non-refundable.

 

Remove Product Plan (Meals, Juices, Shots, Meals by Pound)
  • Pre-Cut-Off Time (Before Wednesday 12 PM): You can remove any product plans through your dashboard. Changes will be applied to your upcoming delivery.

  • Post-Cut-Off Time (After Wednesday 12 PM – Saturday 10 AM): You may remove products for the following week’s delivery.
    A non-refundable 20% fee of the product’s price will be charged for post-cut-off removals.

 

Prior to Dispatch: You may update your delivery address at no charge before your bag has been dispatched.

Post-Dispatch (within 2 miles): If the address change is within a 2-mile radius, no fee will apply.

Post-Dispatch (beyond 2 miles): A $7 fee will apply to cover the additional logistics needed to reroute your delivery.

Post-Dispatch (unable to return): If the bag cannot be returned and a new delivery must be prepared, a 50% fee of the original order value will apply.

If you receive an incorrect meal or quantity, we will arrange a re-delivery to replace the missing or incorrect items.
Your satisfaction is our priority, and we strive to ensure every order meets your expectations.

In the unfortunate event that your bag is stolen after delivery, we offer a 50% discount on the cost of a replacement bag. This policy is designed to help minimize the inconvenience and ensure you continue to receive your meals without significant delay or additional cost. We understand how important it is for you to stay on track with your meal plan, and we are committed to supporting you in such situations.

  • Client Mistake: If a delivery fails due to an incorrect address, missing instructions, or last-minute delivery changes:

    • Recovered Bag: A $7 re-delivery fee will apply.

    • Unrecoverable Bag: A 50% discount will be offered on a replacement bag.

  • Pre-Cut-Off (Before Wednesday 12 PM): You may skip any week by submitting your request through your dashboard. No charges will apply, and deliveries will resume automatically the following week.

  • Post-Cut-Off (After Wednesday 12 PM):

    • Your skip request will apply to the next week’s delivery.

    • For urgent situations, you may opt to:

      • Adjust your delivery day or address with no extra cost.

      • Cancel the delivery with a 20% penalty fee applied, refunding the remaining balance.

  • Pre-Cut-Off (Before Wednesday 12 PM): Cancel any upcoming delivery through your dashboard before Wednesday at 12 PM to avoid charges and pause your subscription.

  • Post-Cut-Off (After Wednesday 12 PM):The cancellation will apply to the aollowing week’s delivery.

    • For urgent cancellations, you may:

      • Adjust delivery details without penalty.

      • Cancel fully by paying a 20% penalty, with a refund of the difference.

Billing is processed automatically every Wednesday for the upcoming week’s meals.
This schedule ensures timely meal preparation, minimizes food waste, and secures fresh ingredients for your orders.

What personal information do we collect?
When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card  information, or other details to help you with your experience.

How do we collect and use your information?
We collect information from you when you register, make a purchase, respond to a survey or marketing communication, browse our website, or utilize certain features of our site. This information is used to enhance your user experience, streamline transactions, and improve our services.

How do we protect your information?
Our website is regularly scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use cookies?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, some features that make your site experience more efficient may not function properly. However, you will still be able to place orders.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

For more information visit our page “Privacy Policy“

Credits Usage Policy

  • Each subscription includes up to three credits for post-cut-off changes.
  • Credits must be used by Saturday at 10:00 AM to apply to the current week’s delivery.
  • Unused credits by that time will expire for that delivery week.
  • Credits are offered as a courtesy and are not guaranteed for all change requests.


Dispute Resolution and Chargeback Policy

Before initiating any chargeback or payment dispute, you agree to contact us directly to resolve the matter.
Initiating a chargeback without first attempting resolution through us is a breach of these Terms.
We reserve the right to dispute any unauthorized chargebacks to the fullest extent permitted by law.

Service Disruptions

We are not responsible for failure to deliver services or for delays caused by events beyond our control, including but not limited to weather conditions, supply chain disruptions, labor shortages, natural disasters, or transportation issues.

Force Majeure

In cases of acts of God, war, terrorism, government regulations, pandemics, natural disasters, or other events beyond our reasonable control, we shall be excused from obligations without liability.

———————–
Contact Information
Should you have any questions or require further clarification regarding these terms and conditions, please contact us using the information below:

Meal Prep Sunday San Diego
2381 La Mirada Dr. Vista, CA 92081, United States of America
Email: info@mealprepsundaysandiego.com
Phone: +1 (888) 632-5918

By providing your phone number and clicking on the checkbox “I have read and agree to the website terms and conditions“, you agree to receive SMS notifications from Meal Prep Sunday San Diego at the phone number provided. These notifications may include order confirmations, delivery updates, and other essential service-related messages. Message and data rates may apply. Reply STOP to opt out at any time.

By using our services, you agree to these terms and conditions. Thank you for choosing Meal Prep Sunday San Diego for your meal preparation needs. We are committed to providing you with high-quality meals and excellent customer service.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and mobile application. What personal information do we collect? When ordering or registering on our site or mobile application, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience. Location Data: Our mobile application (MPS Driver App) collects and uses your location data, including real-time location (GPS coordinates) while you are using the app, and background location data even when the app is running in the background. We use location data to track your delivery route, provide real-time navigation to delivery addresses, record proof of delivery locations, enable accurate mileage tracking, allow customers to see your estimated arrival time, optimize delivery routes, and verify delivery completion at correct addresses. You can control location permissions through your device settings, but disabling location access may limit the app’s functionality. How do we collect and use your information? We collect information from you when you register, make a purchase, respond to a survey or marketing communication, browse our website, or utilize certain features of our site or mobile application. This information is used to enhance your user experience, streamline transactions, and improve our services. In our mobile application, we collect location data (both foreground and background) to provide delivery tracking, navigation services, route optimization, and proof of delivery functionality. Location data is essential for the core functionality of the delivery driver application. How do we protect your information? Our website is regularly scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use cookies? We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, some features that make your site experience more efficient may not function properly. However, you will still be able to place orders. Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. Third-party links We do not include or offer third-party products or services on our website. Google Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We have implemented the following: •Remarketing with Google AdSense •Google Display Network Impression Reporting •Demographics and Interests Reporting •DoubleClick Platform Integration We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above. You will be notified of any Privacy Policy changes: •On our Privacy Policy Page Can change your personal information: •By emailing us •Others personal account How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. However, our mobile application may continue to collect location and other necessary data for core functionality, even when DNT is enabled, as this data is essential for providing delivery services. Does our site allow third-party behavioral tracking? It’s also important to note that we do not allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: •Send information, respond to inquiries, and/or other requests or questions •Process orders and to send information and updates pertaining to orders. •Send you additional information related to your product and/or service •Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following: •Not use false or misleading subjects or email addresses. •Identify the message as an advertisement in some reasonable way. •Include the physical address of our business or site headquarters. •Monitor third-party email marketing services for compliance, if one is used. •Honor opt-out/unsubscribe requests quickly. •Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email us at •Follow the instructions at the bottom of each email. and we will promptly remove you fromALLcorrespondence. Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below. mealprepsundaysandiego.com 2381 La Mirada Dr. Vista, CA 92081, United state of America info@mealprepsundaysandiego.com Phone: +1 (888) 632-5918