Free Delivery Southern CA - Covered Counties:
| Los Angeles |
| San Diego |
| Orange |
| Riverside |
| Imperial |
| Ventura |
| San Bernardino |
Order in
& Receive On Sunday 05/04
| Los Angeles |
| San Diego |
| Orange |
| Riverside |
| Imperial |
| Ventura |
| San Bernardino |
Our clients at Meal Prep Sunday are what inspire us to come up with fresh new menu ideas week in and week out. We always want to take their experience from good to great. “Good to Great” is the workplace motto here at Meal Prep Sunday. We have adopted this motto because it is not enough for us to simply provide a “good” experience for our customers. We want their experience with us to be memorable. The type of service they will rave about to their friends and family. Achieving this goal requires each of our departments to come up with new, innovative ways to constantly improve our services. We will take an in-depth look at our IT, Purchasing, Culinary, Logistics, and System Operation departments, and how they are taking steps to provide the great experience we want for our clients.
In a world where the mobile device experience needs to be as enjoyable as the desktop experience, the IT department helps keep us relevant. Currently, our department head, Tassio Souza is leading the team in developing an app that will not only help our logistics department but also all of our customers.
The application will benefit our logistics department in a few ways. We cover a lot of territory from San Diego up to LA. This being said it is imperative our logistics team can effectively and efficiently track our drivers. The information we collect from tracking our drivers allows us to give accurate ETAs and also determine how much ice is needed for certain bags. The delivery of fresh, healthy meal preps is important for us and we make sure all of our clients get that same treatment.
In addition to tracking the drivers, this application will also streamline the communication between the drivers, customer service team, and logistics team. The less time it takes us to identify a problem and communicate it to all necessary parties, the better our service is.
For instance, if a client unexpectedly needs to change addresses for their delivery. Rather than waiting for the driver to read and send the update to the logistics team, our in-office staff will be able to see the request in real time, make the necessary route adjustments, and update customer service all in one go.
All of the changes we are making mean nothing if we do not improve our customer’s experience. For years now, we have been listening to the improvements our customers would like to see. We are very excited about implementing these changes and seeing an improvement in customer satisfaction.
To begin, we are introducing the ability for our clients to select their preferred meals directly from an app. As it stands currently, customers need to contact customer service via phone, email, or live chat. We aim to eliminate that middle step and allow clients to take power into their own hands.
The next improvement we have made is allowing our customers to be able to see where their driver currently is on their route. We try our best to give an accurate ETA to all of our customers but things happen that are out of our control. Adding this feature will allow our customers to enjoy their day and not be stuck at home waiting for their meals.
Have any changes you would like to see? Fill out our feedback form and bring it to our attention!!
Our purchasing department, headed by Lucas Mendo, is responsible for making sure we receive the highest quality ingredients possible. They are in constant communication with our local and nationwide suppliers ensuring they are delivering the correct amounts of food we need on time. If our suppliers do not deliver the correct amount for the week on the correct day, it will not allow us to serve our customers.
Since we have new meals every week, the purchasing team is also vetting new suppliers to see who has the best quality products. If we can get similar prices and quality from local suppliers we always prefer to take that option.
Along with these responsibilities, they also quality check all of the produce, dairy, and ingredients we receive. We explain our quality assurance measures in the Monday section of our Cajun Shredded Chicken Thigh blog post. The quality assurance process is one of their most important duties. Lucas has instilled very high attention to detail in his team which is what has allowed us to deliver high-quality meals week in and week out.
One of the main differences between Meal Prep Sunday and other companies is our weekly rotating menu. We chose to embrace this business model because we understand that the hardest part about reaching your fitness goals with a new diet, is staying on track. By having a new menu every week we are constantly changing the flavors you are receiving while still keeping the meals healthy and nutritious.
Having a weekly rotating menu requires our culinary department to have a very detailed research and development process. First, the team will pool together possible recipes and what they will require. Once we land on a recipe we want to go with we put it on the menu. The kitchen staff will begin by preparing each portion of the recipe and bring it to the Executive Chef and CEO for taste testing. Once the necessary parameters are set to attain the desired flavor, the staff applies it to the larger batches. Even after this step, the team still needs to bring it in for taste testing because once the size of the batch increases, ingredients may need to be tweaked.
Our kitchen managers David and Carlos are tasked with keeping our team on schedule. Weekly we make 12 different meals for customers from San Diego to Los Angeles. Every day we must complete the necessary tasks to set us up for the rest of the week.
They also ensure all of our standard operating procedures are being followed. These are the procedures we have in place to minimize the mistakes we will make throughout the week. To protect our clients, we make sure all kitchen staff changes aprons, arm sleeves, and gloves every time they switch proteins. They constantly disinfect workstations when switching tasks and always have on a face mask, hair net, and if necessary a beard net when in the kitchen for any reason.
Our logistics department ensures our drivers have the most efficient routes to deliver your meals. Larissa Franco is the department head and each week she finds new ways for our deliveries to be more effective. To achieve this we constantly monitor how long routes take to figure out what would improve the process. In addition to the timing, they also ensure that each route has the correct amount of ice. Having the correct amount of ice ensures our clients are receiving meals that are at a safe temperature.
Our logistics department has also put together a very detailed training process. When the meals are being transferred from our fridges they must be handled with care. If our meals are roughly tossed into the cars it increases the chances the meals will puncture.
Our drivers are also properly trained in the delivery process. When beginning a route our drivers send out a message with an ETA and when they deliver they send a picture to our client. The failure to complete these steps can cause a client to never know their meals were delivered, resulting in a second delivery.
The System Operation Department, led by Pedro Itajahy, takes care of all our client requests. They are in charge of applying any customer requests that are made. This process begins when our customer service team takes note of any changes. Once the changes are noted, the system operation team makes sure everything lines up.
The fact we have a team that can catch these mistakes before they happen directly impacts our customer satisfaction. Pedro is always brainstorming to find ways they can minimize our mistakes. The system operation team is also finds better ways to track the number of meals we are selling each week. Understanding this metric allows us to make better predictions each week. When our team knows how many meals we will be sending out we eliminate waste and reduce our footprint.
Acceptance of Terms
By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms govern your subscription, meal selection, upgrades/downgrades, plan changes, product removals, delivery address modifications, and all related services.
To maintain a high level of service, all changes to your order (including cancellations, skipping meals, updating delivery addresses, meal selections, upgrades/downgrades, or product removals) must be made before Wednesday at 12:00 PM each week.
After the cut-off time:
All changes are final.
Credits may be used where applicable, but they are provided as a courtesy, not an entitlement.
We are not responsible for delays or issues resulting from changes submitted after the cut-off time.
Requests must be submitted through your online dashboard. Changes requested through other channels (email, phone, etc.) will not be processed.
Pre-Cut-Off Time (Before Wednesday 12 PM): You can modify your delivery address or instructions through your dashboard. Changes made before the cut-off will apply to your upcoming delivery.
Post-Cut-Off Time (After Wednesday 12 PM): The delivery address will be locked.Delivery Address Mod three credits to request adjustments.
Credits must be used before Saturday at 10:00 AM to apply to the current week’s delivery.
Changes after Saturday at 10:00 AM cannot be processed.
Credits unused by Saturday at 10:00 AM will expire for that week’s delivery.
Pre-Cut-Off Time (Monday 6 PM – Wednesday 12 PM): New menus are posted weekly. You can update your meal choices during this window. If no selection is made, meals will be selected automatically based on your saved preferences and restrictions.
Post-Cut-Off Time (Wednesday 12 PM – Saturday 10 AM): The meal selection section will be closed.Meal Selection You may use available credits to adjust your meals, subject to
Credits must be used before Saturday at 10:00 AM.
Changes after Saturday at 10:00 AM cannot be accommodated.
Look for the designated icon when selecting meals.
This policy supports our sustainability efforts and helps maintain the quality and freshness you deserve.
Pre-Cut-Off Time (Before Wednesday 12 pm): You can modify your plan settings, including goals, gender, and other parameters in your calculator, through your dashboard account before Wednesday at 12 pm. Changes made within this timeframe will be reflected in your upcoming delivery.
Post-Cut-Off Time (After Wednesday 12 pm): If you need to adjust your plan settings after the cut-off time on Wednesday at 12 pm, the updates will be applied to the following week’s delivery. Unfortunately, changes to the current week’s plan
Pre-Cut-Off Time (Before Wednesday 12 PM):
You may upgrade or downgrade your plan before the cut-off. Changes will apply to the upcoming delivery.
Post-Cut-Off Time (After Wednesday 12 PM – Saturday 10 AM):
You may still request an upgrade/downgrade for the following week.
Upgrades: Additional charges apply immediately.
Downgrades: A non-refundable 20% fee of the downgraded product price applies.
All charges and fees related to upgrades and downgrades are final and non-refundable.
Prior to Dispatch: You may update your delivery address at no charge before your bag has been dispatched.
Post-Dispatch (within 2 miles): If the address change is within a 2-mile radius, no fee will apply.
Post-Dispatch (beyond 2 miles): A $7 fee will apply to cover the additional logistics needed to reroute your delivery.
Post-Dispatch (unable to return): If the bag cannot be returned and a new delivery must be prepared, a 50% fee of the original order value will apply.
If you receive an incorrect meal or quantity, we will arrange a re-delivery to replace the missing or incorrect items.
Your satisfaction is our priority, and we strive to ensure every order meets your expectations.
In the unfortunate event that your bag is stolen after delivery, we offer a 50% discount on the cost of a replacement bag. This policy is designed to help minimize the inconvenience and ensure you continue to receive your meals without significant delay or additional cost. We understand how important it is for you to stay on track with your meal plan, and we are committed to supporting you in such situations.
Client Mistake: If a delivery fails due to an incorrect address, missing instructions, or last-minute delivery changes:
Recovered Bag: A $7 re-delivery fee will apply.
Unrecoverable Bag: A 50% discount will be offered on a replacement bag.
Pre-Cut-Off (Before Wednesday 12 PM): You may skip any week by submitting your request through your dashboard. No charges will apply, and deliveries will resume automatically the following week.
Post-Cut-Off (After Wednesday 12 PM):
Your skip request will apply to the next week’s delivery.
For urgent situations, you may opt to:
Adjust your delivery day or address with no extra cost.
Cancel the delivery with a 20% penalty fee applied, refunding the remaining balance.
Post-Cut-Off (After Wednesday 12 PM):The cancellation will apply to the aollowing week’s delivery.
For urgent cancellations, you may:
Adjust delivery details without penalty.
Cancel fully by paying a 20% penalty, with a refund of the difference.
Billing is processed automatically every Wednesday for the upcoming week’s meals.
This schedule ensures timely meal preparation, minimizes food waste, and secures fresh ingredients for your orders.
What personal information do we collect?
When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
How do we collect and use your information?
We collect information from you when you register, make a purchase, respond to a survey or marketing communication, browse our website, or utilize certain features of our site. This information is used to enhance your user experience, streamline transactions, and improve our services.
How do we protect your information?
Our website is regularly scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use cookies?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, some features that make your site experience more efficient may not function properly. However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
For more information visit our page “Privacy Policy“
Credits Usage Policy
Dispute Resolution and Chargeback Policy
Before initiating any chargeback or payment dispute, you agree to contact us directly to resolve the matter.
Initiating a chargeback without first attempting resolution through us is a breach of these Terms.
We reserve the right to dispute any unauthorized chargebacks to the fullest extent permitted by law.
Service Disruptions
We are not responsible for failure to deliver services or for delays caused by events beyond our control, including but not limited to weather conditions, supply chain disruptions, labor shortages, natural disasters, or transportation issues.
Force Majeure
In cases of acts of God, war, terrorism, government regulations, pandemics, natural disasters, or other events beyond our reasonable control, we shall be excused from obligations without liability.
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Contact Information
Should you have any questions or require further clarification regarding these terms and conditions, please contact us using the information below:
Meal Prep Sunday San Diego
2381 La Mirada Dr. Vista, CA 92081, United States of America
Email: info@mealprepsundaysandiego.com
Phone: +1 (888) 632-5918
By providing your phone number and clicking on the checkbox “I have read and agree to the website terms and conditions“, you agree to receive SMS notifications from Meal Prep Sunday San Diego at the phone number provided. These notifications may include order confirmations, delivery updates, and other essential service-related messages. Message and data rates may apply. Reply STOP to opt out at any time.
By using our services, you agree to these terms and conditions. Thank you for choosing Meal Prep Sunday San Diego for your meal preparation needs. We are committed to providing you with high-quality meals and excellent customer service.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect?
When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
How do we collect and use your information?
We collect information from you when you register, make a purchase, respond to a survey or marketing communication, browse our website, or utilize certain features of our site. This information is used to enhance your user experience, streamline transactions, and improve our services.
How do we protect your information?
Our website is regularly scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use cookies?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, some features that make your site experience more efficient may not function properly. However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.https://support.google.com/
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
•Remarketing with Google AdSense
•Google Display Network Impression Reporting
•Demographics and Interests Reporting
•DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:http://consumercal.org/
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
•On our Privacy Policy Page
Can change your personal information:
•By emailing us
•Others
personal account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
•Send information, respond to inquiries, and/or other requests or questions
•Process orders and to send information and updates pertaining to orders.
•Send you additional information related to your product and/or service
•Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
•Not use false or misleading subjects or email addresses.
•Identify the message as an advertisement in some reasonable way.
•Include the physical address of our business or site headquarters.
•Monitor third-party email marketing services for compliance, if one is used.
•Honor opt-out/unsubscribe requests quickly.
•Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
•Follow the instructions at the bottom of each email.
and we will promptly remove you fromALLcorrespondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
mealprepsundaysandiego.com
2381 La Mirada Dr. Vista, CA 92081,
United state of America
info@mealprepsundaysandiego.com
Phone: +1 (888) 632-5918
Text: +1 (888) 782-0107
