Terms & Conditions
At Meal Prep Sunday, our goal is to make your subscription simple, flexible, and stress-free. These Terms & Conditions explain how things work, like meal selections, deliveries, and plan changes, so you always know what to expect. By placing an order, you agree to these guidelines, which help us serve you better every week.
Cut-Off Time
Delivery Address, Meals Selection, Upgrade/Downgrade, Change Plan
Delivery Address, Meals Selection, Upgrade/Downgrade, Change Plan
To keep everything running smoothly, any changes to your order—like cancellations, skipping a week, updating your address, choosing meals, or adjusting your plan—need to be made before Wednesday at 12:00 PM. This helps us prepare your meals fresh and get them delivered on time.
After the cut-off time:
- Your order is locked in so we can get everything prepared just right
- Credits may be used where applicable, but they are provided as a courtesy, not an entitlement.
- Please note that any changes submitted after the cut-off time will not be processed for the current week’s delivery.
All updates should be made through your online dashboard so everything is clear and tracked. Requests sent by email, phone, or other channels won’t go through—this helps us avoid mix-ups and keep your order accurate.
Delivery Address Modification
- Pre-Cut-Off Time (Before Wednesday 12 PM): You can modify your delivery address or instructions through your dashboard. Changes made before the cut-off will apply to your upcoming delivery.
- Post-Cut-Off Time (After Wednesday 12 PM): Once the cutoff passes, your address is locked for the week. But if something comes up, you can still use one of your credits to request a change.
- Credits can be applied up until Saturday at 10 AM to update the current week’s delivery.
- After Saturday at 10 AM, changes can’t be made and will apply starting the following week.
Meal Selection
- Pre-Cut-Off Time (Monday 6 PM – Wednesday 12 PM): Each week, new menus go live on Monday evening. You’ll have until Wednesday at noon to pick your meals. If you don’t make a selection, don’t worry—we’ll automatically choose meals for you based on your saved preferences and dietary restrictions.
- Post-Cut-Off Time (Wednesday 12 PM – Saturday 10 AM): Once the window closes, the meal selection page will be locked. If you’d still like to make a change, you can use one of your available credits.
- Credits must be applied before Saturday at 10 AM for the current week.
- After that time, changes can’t be made and will carry over to the following week instead.
Extra Cost – Meal Selection
Some meals come with a small additional charge of $1.00 per serving if you choose more than two servings. This helps us cover the extra cost while still keeping your plan flexible.
- 2 servings = Standard price.
- 3 servings = Standard price + $1.00.
- 4 servings = Standard price + $2.00.
Look for the designated icon when selecting meals.
This policy supports our sustainability efforts and helps maintain the quality and freshness you deserve.
Change Plan (Goal, Gender, Calories)
Pre-Cut-Off Time (Before Wednesday 12 pm): You can update your plan anytime before the cutoff—this includes goals, gender, and other settings in your calculator. Just make the changes in your dashboard, and they’ll be reflected in your upcoming delivery.
Post-Cut-Off Time (After Wednesday 12 pm): Changes made after the cutoff will take effect for the following week’s delivery. This ensures we can prepare your meals accurately for the current week.
Upgrade/Downgrade Meal Plan
- Pre-Cut-Off Time (Before Wednesday 12 PM):
You can easily upgrade or downgrade your plan anytime before the cutoff. Changes will take effect for your upcoming delivery. - Post-Cut-Off Time (After Wednesday 12 PM – Saturday 10 AM):
You can still request an upgrade or downgrade, but it will apply to the following week.- Upgrades: Any extra charges will be applied immediately.
- Downgrades: A small non-refundable fee of 20% of the downgraded product price will apply.
All charges and fees for upgrades and downgrades are final. This helps us keep your plan accurate and ensures we can continue preparing your meals smoothly each week.
Remove Product Plan (Meals, Juices, Shots, Meals by Pound)
- Pre-Cut-Off Time (Before Wednesday 12 PM): You can remove any product from your plan through your dashboard, and the change will apply to your upcoming delivery.
- Post-Cut-Off Time (After Wednesday 12 PM – Saturday 10 AM): You may remove products for the following week’s delivery.
A small non-refundable fee of 20% of the product’s price applies for these late removals.
Change of Address
Up until Wednesday at 12:00 PM:
You can update your delivery address anytime in your account—no credits or fees needed.
From Wednesday 12:00 PM to Saturday 10:00 AM:
You can still request an address change, but it will require using one of your available credits.
After Saturday at 10:00 AM:
The address is locked for the upcoming delivery so we can finalize everything and ensure your meals arrive on time.
Incorrect Items Received
If you ever get a meal or quantity that isn’t quite right, don’t worry—we’ll arrange a re-delivery to fix it.
Your satisfaction is our top priority, and we want every order to meet your expectations.
Stolen Bag
If your bag is ever stolen after delivery, we’ve got you covered! We’ll provide a 50% discount on a replacement bag to help minimize any inconvenience. We know staying on track with your meal plan is important, and we’re committed to supporting you so you can keep enjoying your meals without major disruption.
Failed Delivery
If a delivery can’t be completed because of something outside our control—like missing delivery instructions, gate access issues, requests for driver phone calls, or if no one is available to receive the order—additional fees may apply.
If the bag is recoverable:
When it’s safe and practical for us to pick up and re-deliver your bag, a small $7 re-delivery fee will apply to cover the extra trip.If the bag is not recoverable:
In situations where the bag can’t be returned (for example, due to timing or food safety concerns), the meals won’t be usable. In this case, we can prepare and deliver a replacement order at 50% of the original order value.
We take every precaution to ensure smooth and timely deliveries, but it is the client’s responsibility to provide complete, accurate delivery information and to ensure accessibility at the time of delivery. These policies are in place to maintain the safety and quality of your meals.
Skipping
Pre-Cut-Off (Before Wednesday 12 PM): You can skip any week easily through your dashboard. No charges will apply, and your deliveries will automatically resume the following week.
Post-Cut-Off (After Wednesday 12 PM):
Skip requests will apply to the next week’s delivery. For urgent situations, you still have options:
Adjust your delivery day or address with no extra cost.
Cancel the delivery with a 20% penalty fee applied, with the remaining balance refunded.
Cancelation
- Pre-Cut-Off (Before Wednesday 12 PM): You can cancel any upcoming delivery through your dashboard to avoid charges and pause your subscription.
Post-Cut-Off (After Wednesday 12 PM):Cancellations will apply to the following week’s delivery. For urgent situations, you still have options:
Update your delivery details without any penalty.
Cancel the delivery entirely with a 20% fee, and we’ll refund the remaining balance.
Billing
Billing happens automatically every Wednesday for the following week’s meals. This helps us prepare your meals on time, reduce food waste, and make sure you always get the freshest ingredients possible.
Data Collection and Usage
What personal information do we collect?
When you order or register on our site, we may ask for details like your name, email, mailing address, phone number, payment information, or other details. This helps us process your order smoothly and personalize your experience with us.
How do we collect and use your information?
We collect information when you register, make a purchase, browse our site, respond to surveys, or interact with our marketing. We use this information to:
- Make your ordering experience simple and seamless
- Complete transactions securely
- Improve our menus, services, and overall customer experience
How do we protect your information?
Your security is a top priority. Here’s how we keep your information safe:
- Our site is regularly scanned for security vulnerabilities and malware.
- Your personal information is stored on secure networks and only accessible by authorized staff who are required to keep it confidential.
- All sensitive information, like credit card details, is encrypted with Secure Socket Layer (SSL) technology.
- Payments are processed through trusted gateway providers—your card details are never stored on our servers.
Do we use cookies?
We don’t use cookies to track you. You can choose to have your computer alert you each time a cookie is sent, or turn them off entirely. Just note that if cookies are disabled, some features that make your experience smoother may not work as intended—but you’ll still be able to place orders without a problem.
Third-party disclosure
We never sell, trade, or share your personal information with outside parties. Your privacy is important to us.
Third-party links
We don’t include or promote third-party products or services on our website.
For full details, please visit our Privacy Policy page.
Credits Usage Policy
- Each subscription comes with up to three credits that you can use for changes after the cutoff.
- Credits must be applied by Saturday at 10:00 AM in order to count for the current week’s delivery.
- Credits are offered as an extra courtesy to give you more flexibility, but they may not apply to every type of request.
Dispute Resolution and Chargeback Policy
If something ever goes wrong, we’re here to help. Before starting a chargeback or payment dispute, please reach out to us directly so we can work together on a solution. Filing a chargeback without giving us the chance to resolve the issue first is considered a breach of these Terms. We reserve the right to challenge any unauthorized chargebacks to the fullest extent allowed by law.
Service Disruptions
Sometimes unexpected things happen that are outside of our control—like extreme weather, supply chain issues, labor shortages, or transportation delays. While we always do our best to stay on schedule, we can’t be held responsible for disruptions caused by these events.
Force Majeure
In rare cases of major events—such as natural disasters, pandemics, government restrictions, war, or other circumstances beyond our reasonable control—we may be excused from fulfilling obligations without liability.
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Contact Information
Should you have any questions or require further clarification regarding these terms and conditions, please contact us using the information below:
Meal Prep Sunday San Diego
2381 La Mirada Dr. Vista, CA 92081, United States of America
Email: info@mealprepsundaysandiego.com
Phone: +1 (888) 632-5918
By providing your phone number and clicking on the checkbox “I have read and agree to the website terms and conditions“, you agree to receive SMS notifications from Meal Prep Sunday San Diego at the phone number provided. These notifications may include order confirmations, delivery updates, and other essential service-related messages. Message and data rates may apply. Reply STOP to opt out at any time.
By using our services, you agree to these Terms & Conditions. Thank you for choosing Meal Prep Sunday San Diego—we’re dedicated to bringing you fresh, high-quality meals and excellent customer service every week.
