MPS Terms & Conditions
Terms & Conditions
Acceptance of Terms
By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms govern your subscription, meal selection, upgrades/downgrades, plan changes, product removals, delivery address modifications, and all related services.
Cut-Off Time
Delivery Address, Meals Selection, Upgrade/Downgrade, Change Plan
Delivery Address, Meals Selection, Upgrade/Downgrade, Change Plan
To maintain a high level of service, all changes to your order (including cancellations, skipping meals, updating delivery addresses, meal selections, upgrades/downgrades, or product removals) must be made before Wednesday at 12:00 PM each week.
After the cut-off time:
All changes are final.
Credits may be used where applicable, but they are provided as a courtesy, not an entitlement.
Please note that any changes submitted after the cut-off time will not be processed for the current week’s delivery.
Requests must be submitted through your online dashboard. Changes requested through other channels (email, phone, etc.) will not be processed.
Delivery Address Modification
Pre-Cut-Off Time (Before Wednesday 12 PM): You can modify your delivery address or instructions through your dashboard. Changes made before the cut-off will apply to your upcoming delivery.
Post-Cut-Off Time (After Wednesday 12 PM): The delivery address will be locked after the cut-off time. However, you can still request a change by using one of your available credits.
Credits must be used before Saturday at 10:00 AM to apply to the current week’s delivery.
Changes after Saturday at 10:00 AM cannot be processed.
Meal Selection
Pre-Cut-Off Time (Monday 6 PM – Wednesday 12 PM): New menus are posted weekly. You can update your meal choices during this window. If no selection is made, meals will be selected automatically based on your saved preferences and restrictions.
Post-Cut-Off Time (Wednesday 12 PM – Saturday 10 AM): The meal selection section will be closed.Meal Selection You may use available credits to adjust your meals, subject to
Credits must be used before Saturday at 10:00 AM.
Changes after Saturday at 10:00 AM cannot be accommodated.
Extra Cost – Meal Selection
Some meals include an additional $1.00 charge per serving for selections beyond the first two servings.
- 2 servings = Standard price.
- 3 servings = Standard price + $1.00.
- 4 servings = Standard price + $2.00.
Look for the designated icon when selecting meals.
This policy supports our sustainability efforts and helps maintain the quality and freshness you deserve.
Change Plan (Goal, Gender, Calories)
Pre-Cut-Off Time (Before Wednesday 12 pm): You can modify your plan settings, including goals, gender, and other parameters in your calculator, through your dashboard account before Wednesday at 12 pm. Changes made within this timeframe will be reflected in your upcoming delivery.
Post-Cut-Off Time (After Wednesday 12 pm): If you need to adjust your plan settings after the cut-off time on Wednesday at 12 pm, the updates will be applied to the following week’s delivery. Unfortunately, changes to the current week’s plan
Upgrade/Downgrade Meal Plan
Pre-Cut-Off Time (Before Wednesday 12 PM):
You may upgrade or downgrade your plan before the cut-off. Changes will apply to the upcoming delivery.Post-Cut-Off Time (After Wednesday 12 PM – Saturday 10 AM):
You may still request an upgrade/downgrade for the following week.Upgrades: Additional charges apply immediately.
Downgrades: A non-refundable 20% fee of the downgraded product price applies.
All charges and fees related to upgrades and downgrades are final and non-refundable.
Remove Product Plan (Meals, Juices, Shots, Meals by Pound)
- Pre-Cut-Off Time (Before Wednesday 12 PM): You can remove any product plans through your dashboard. Changes will be applied to your upcoming delivery.
- Post-Cut-Off Time (After Wednesday 12 PM – Saturday 10 AM): You may remove products for the following week’s delivery.
A non-refundable 20% fee of the product’s price will be charged for post-cut-off removals.
Change of Address
Up until Wednesday at 12:00 PM:
You can freely update your delivery address directly in your account—no credits or fees required.
From Wednesday 12:00 PM to Saturday 10:00 AM:
Address changes are still possible, but they require you to use credits from your account to process the update.
After Saturday at 10:00 AM:
No further address changes can be made for the upcoming delivery, as everything is finalized for dispatch.
Incorrect Items Received
If you receive an incorrect meal or quantity, we will arrange a re-delivery to replace the missing or incorrect items.
Your satisfaction is our priority, and we strive to ensure every order meets your expectations.
Stolen Bag
In the unfortunate event that your bag is stolen after delivery, we offer a 50% discount on the cost of a replacement bag. This policy is designed to help minimize the inconvenience and ensure you continue to receive your meals without significant delay or additional cost. We understand how important it is for you to stay on track with your meal plan, and we are committed to supporting you in such situations.
Failed Delivery
If a delivery cannot be completed due to factors outside of our control—such as missing delivery instructions, requests for driver phone calls, gate access issues, or if no one is available to receive the order when required—additional fees may apply.
If the bag is recoverable:
When circumstances allow, and it is safe and logistically feasible for us to retrieve and re-deliver the bag, a $7 re-delivery fee will apply to cover the cost of the additional trip.If the bag is not recoverable:
In cases where the bag cannot be safely returned (for example, due to timing constraints or the nature of the product), the meals will no longer be usable. In this case, a 50% fee of the original order value will apply for the preparation and delivery of a replacement order.
We take every precaution to ensure smooth and timely deliveries, but it is the client’s responsibility to provide complete, accurate delivery information and to ensure accessibility at the time of delivery. These policies are in place to maintain the safety and quality of your meals.
Skipping
Pre-Cut-Off (Before Wednesday 12 PM): You may skip any week by submitting your request through your dashboard. No charges will apply, and deliveries will resume automatically the following week.
Post-Cut-Off (After Wednesday 12 PM):
Your skip request will apply to the next week’s delivery.
For urgent situations, you may opt to:
Adjust your delivery day or address with no extra cost.
Cancel the delivery with a 20% penalty fee applied, refunding the remaining balance.
Cancelation
- Pre-Cut-Off (Before Wednesday 12 PM): Cancel any upcoming delivery through your dashboard before Wednesday at 12 PM to avoid charges and pause your subscription.
Post-Cut-Off (After Wednesday 12 PM):The cancellation will apply to the aollowing week’s delivery.
For urgent cancellations, you may:
Adjust delivery details without penalty.
Cancel fully by paying a 20% penalty, with a refund of the difference.
Billing
Billing is processed automatically every Wednesday for the upcoming week’s meals.
This schedule ensures timely meal preparation, minimizes food waste, and secures fresh ingredients for your orders.
Data Collection and Usage
What personal information do we collect?
When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
How do we collect and use your information?
We collect information from you when you register, make a purchase, respond to a survey or marketing communication, browse our website, or utilize certain features of our site. This information is used to enhance your user experience, streamline transactions, and improve our services.
How do we protect your information?
Our website is regularly scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use cookies?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, some features that make your site experience more efficient may not function properly. However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
For more information visit our page “Privacy Policy“
Credits Usage Policy
- Each subscription includes up to three credits for post-cut-off changes.
- Credits must be used by Saturday at 10:00 AM to apply to the current week’s delivery.
- Credits are offered as a courtesy and are not guaranteed for all change requests.
Dispute Resolution and Chargeback Policy
Before initiating any chargeback or payment dispute, you agree to contact us directly to resolve the matter.
Initiating a chargeback without first attempting resolution through us is a breach of these Terms.
We reserve the right to dispute any unauthorized chargebacks to the fullest extent permitted by law.
Service Disruptions
We are not responsible for failure to deliver services or for delays caused by events beyond our control, including but not limited to weather conditions, supply chain disruptions, labor shortages, natural disasters, or transportation issues.
Force Majeure
In cases of acts of God, war, terrorism, government regulations, pandemics, natural disasters, or other events beyond our reasonable control, we shall be excused from obligations without liability.
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Contact Information
Should you have any questions or require further clarification regarding these terms and conditions, please contact us using the information below:
Meal Prep Sunday San Diego
2381 La Mirada Dr. Vista, CA 92081, United States of America
Email: info@mealprepsundaysandiego.com
Phone: +1 (888) 632-5918
By providing your phone number and clicking on the checkbox “I have read and agree to the website terms and conditions“, you agree to receive SMS notifications from Meal Prep Sunday San Diego at the phone number provided. These notifications may include order confirmations, delivery updates, and other essential service-related messages. Message and data rates may apply. Reply STOP to opt out at any time.
By using our services, you agree to these terms and conditions. Thank you for choosing Meal Prep Sunday San Diego for your meal preparation needs. We are committed to providing you with high-quality meals and excellent customer service.
